Email Customer Service Assistant

I run a small online business and my inbox is starting to slow everything down. I’d like a reliable partner to take care of customer service exclusively through email.

Here’s what I need:
• Check the shared inbox two-to-three times per day (Monday–Friday).
• Respond to order questions, shipping updates, basic product inquiries, and refund requests using a friendly, professional tone.
• Tag or forward anything technical or account-specific that I must handle personally.
• Keep a short log of common issues so we can create better templates over time.

I currently use Gmail and simple Google Sheets tracking; if you prefer a ticket tool such as Zendesk or Freshdesk, let me know—there’s flexibility. Strong written English, attention to detail, and a knack for clear, empathetic replies will make this collaboration smooth for both of us.