Email Customer Retention Agents -- 2

I run a growing multi-service app and need reliable email-only customer service agents who can do more than answer questions—they must actively protect and improve customer retention. All user contact is handled through our shared inbox, so your written English should be crisp, friendly, and persuasive.

Day-to-day you’ll monitor the queue, craft thoughtful replies, and spot churn warning signs early. When a subscriber looks ready to leave, you’ll employ approved save tactics, document the outcome in our CRM, and flag trends for the product team. Turnaround time, CSAT, and retention rates will be the key metrics we track together.

Deliverables
• Inbox cleared and fully documented at the end of each shift
• Accurate tags and notes logged in the help-desk/CRM
• Weekly summary highlighting churn risks, common pain points, and quick-win fixes

If you have a calm tone, solid retention strategies, and experience with tools like Zendesk, Help Scout, or Freshdesk, I’d like to hear how you can keep our users happy and loyal.