Email Customer Relationship Executive Needed

I’m looking for a proactive executive who can own our customer inbox and deliver friendly, accurate responses every time. All support is handled by email only—no calls or live chat—so clear written English and a calm, professional tone are essential.

You’ll be my front line for general customer service, which means:

• Responding to inquiries quickly and courteously
• Handling complaints with empathy and sound judgment
• Providing up-to-date product information drawn from our knowledge base

I’ll supply templates, FAQs, and direct access to our ticketing system; you’ll adapt the language to fit each request, flag anything unusual, and help improve our response library as you spot patterns. Consistency matters, so I measure success by response time (within 24 hrs), customer satisfaction scores, and proper ticket tagging.

If you’ve worked with tools like Zendesk, Freshdesk, or a similar email ticket platform, mention it—though I’m happy to walk the right person through our setup. Steady volume, clear processes, and room to grow with the brand await the right partner.