Email Customer Inquiry Support
Budget: $250 – $750 USD
I need a dependable professional to stay on top of our shared inbox and craft clear, friendly replies to every customer question that comes in. The work is 100 % email-based: no calls, no live chat—just thoughtful, well-written responses that leave people feeling helped and valued.
Here’s how it will flow:
• You log in to our support mailbox during the agreed-upon hours.
• Read each incoming message, reference the knowledge base or templates I provide, and send a personalized reply.
• Flag anything unusual so I can step in quickly.
Accuracy, native-level written English, and a genuinely helpful tone matter more than speed, but most messages should still go out the same business day. Familiarity with tools like Gmail, Help Scout, Freshdesk, or Zendesk will make the hand-off smoother, though I can train you on the exact platform we use.
Deliverable: all customer inquiries received each day are answered and properly tagged in the system before your shift ends.
If you’re confident you can keep our customers smiling in writing, let’s get started.
Here’s how it will flow:
• You log in to our support mailbox during the agreed-upon hours.
• Read each incoming message, reference the knowledge base or templates I provide, and send a personalized reply.
• Flag anything unusual so I can step in quickly.
Accuracy, native-level written English, and a genuinely helpful tone matter more than speed, but most messages should still go out the same business day. Familiarity with tools like Gmail, Help Scout, Freshdesk, or Zendesk will make the hand-off smoother, though I can train you on the exact platform we use.
Deliverable: all customer inquiries received each day are answered and properly tagged in the system before your shift ends.
If you’re confident you can keep our customers smiling in writing, let’s get started.