Email & Chat Support Needed -- 2
Budget: $15 – $25 USD
I’m looking for a reliable customer-service professional who can take over day-to-day support through email and live chat. The work is strictly front-line customer assistance: answering questions, solving minor issues, escalating tickets when necessary, and making sure every shopper walks away satisfied.
Here’s what matters most to me:
• Clear, friendly written English and solid grammar
• A calm, patient tone even when a customer isn’t
• Fast typing and the ability to juggle multiple chats at once
• Honesty about workload or problems so we can solve them together
You’ll log into our help-desk and chat platform, respond to incoming requests, tag and update each ticket properly, and keep concise internal notes. Any complex technical questions can be handed off—your role focuses on great service rather than deep troubleshooting.
If you have prior experience in email or chat support, let me know the tools you used (Zendesk, Intercom, Freshdesk, etc.) and typical daily volume you handled. I’d also appreciate a quick line on your usual working hours and time zone so we can plan coverage.
Deliverable: steady, same-day responses with a first-reply time under one hour during the agreed shift. I’ll start with a paid trial day; if it’s a good fit, I’d like to extend this into an ongoing engagement.
Ready to jump in? Please share your relevant background and your preferred schedule, and I’ll get back to you shortly.
Here’s what matters most to me:
• Clear, friendly written English and solid grammar
• A calm, patient tone even when a customer isn’t
• Fast typing and the ability to juggle multiple chats at once
• Honesty about workload or problems so we can solve them together
You’ll log into our help-desk and chat platform, respond to incoming requests, tag and update each ticket properly, and keep concise internal notes. Any complex technical questions can be handed off—your role focuses on great service rather than deep troubleshooting.
If you have prior experience in email or chat support, let me know the tools you used (Zendesk, Intercom, Freshdesk, etc.) and typical daily volume you handled. I’d also appreciate a quick line on your usual working hours and time zone so we can plan coverage.
Deliverable: steady, same-day responses with a first-reply time under one hour during the agreed shift. I’ll start with a paid trial day; if it’s a good fit, I’d like to extend this into an ongoing engagement.
Ready to jump in? Please share your relevant background and your preferred schedule, and I’ll get back to you shortly.