Email & Chat Support Executive

I’m looking for a detail-oriented professional who can take full ownership of our customer communications. Day to day you’ll be inside our shared mailbox responding to customer inquiries, keeping the inbox orderly with sensible folders and tags, and scheduling the occasional promotional broadcast. At the same time, you’ll handle real-time questions through our live chat widget, making sure every visitor feels heard and guided.

Because we segment our audience, messages must be triaged by customer type—new prospects, trial users, and paying clients each get a different level of urgency and tone. I’ll supply a knowledge base, brand voice guidelines, and access to our CRM; you bring strong written English, quick judgment, and the discipline to keep response times low.

Key outcomes I expect:
• Inbox at “zero” by end of each day
• Accurate tagging and archiving so no message is lost
• Timely, friendly chat replies that convert questions into satisfied customers
• Scheduled promotional emails sent error-free and on brand

If you’ve juggled email, live chat, and CRM workflows before and can slot into my GMT+2 core hours, I’d love to hear how you’ll make our customers feel valued.