Email & Chat Support Assistant -- 2

I run a small online business and need an extra pair of hands to stay on top of daily customer interactions. Your main focus will be answering incoming emails and the occasional website-chat through Gmail/Outlook. Every response is template-based, so you won’t be troubleshooting anything technical; you’ll simply follow the guided replies, adapt them to the customer’s question, and keep the tone polite and professional.

Beyond customer messages, I’ll occasionally pass along light administrative jobs—think copy-pasting order details into a spreadsheet, double-checking addresses, or updating a simple status tracker. Clear step-by-step instructions come with each task, and I’m always available on Slack for quick clarifications.

What I value most is reliability: if we agree a time window, I need to know you’ll be there. Strong written English, an eye for detail, and a calm, friendly manner round out the ideal profile.

If you can commit to consistent daily check-ins, hit “Reply” confidently in Gmail/Outlook, and keep everything neatly organized, I’d love to work together.