Email & Chat Support Agent

I’m launching a new online platform and want a dependable customer-care professional ready to step in from day one. Your core focus will be handling customer interactions through email and live chat—no phone queue to worry about.

Here’s what I need you to cover:
• Answer customer inquiries quickly and courteously
• Troubleshoot and resolve basic technical issues users may encounter on the site
• Process transactions such as upgrades, refunds, or subscription changes

General customer-service skills and a calm, problem-solving attitude are more important to me than deep industry expertise. If you’re comfortable juggling multiple chat windows and can keep your inbox organised, you’ll fit right in. Familiarity with help-desk tools like Zendesk, Freshdesk, or Intercom is welcome but not mandatory; I’ll provide onboarding on our chosen system before we go live.

Success will be measured by response times, resolution rates, and positive user feedback. If that sounds straightforward and you have availability to start shortly, let’s talk—I’m keen to secure someone reliable who can grow with the platform.