Email-Based Romanian Support
Budget: €250 – €750 EUR
I’m setting up a small help desk and need a reliable freelancer to handle all incoming customer questions exclusively by email, in Romanian. Most inquiries are straightforward “how-to” or account issues, but you’ll occasionally provide simple technical guidance—no deep troubleshooting or coding required.
Here’s what I expect you to take care of:
• Craft clear, friendly replies in Romanian within the agreed response window.
• Follow a concise playbook of FAQ and workflows I’ll supply, updating it whenever gaps appear.
• Escalate complex cases to me after you’ve gathered the key details.
• Keep a brief weekly summary (ticket count, common issues, suggestions for improvement).
To succeed, you should feel comfortable writing naturally in Romanian, navigating basic web or app settings to reproduce a user’s problem, and learning new product nuances as we grow. If you’re proactive, organised, and eager to refine our support process, let’s work together.
Here’s what I expect you to take care of:
• Craft clear, friendly replies in Romanian within the agreed response window.
• Follow a concise playbook of FAQ and workflows I’ll supply, updating it whenever gaps appear.
• Escalate complex cases to me after you’ve gathered the key details.
• Keep a brief weekly summary (ticket count, common issues, suggestions for improvement).
To succeed, you should feel comfortable writing naturally in Romanian, navigating basic web or app settings to reproduce a user’s problem, and learning new product nuances as we grow. If you’re proactive, organised, and eager to refine our support process, let’s work together.