Email-Based Customer Support Assistant
Budget: $250 – $750 USD
I’m looking for someone who can jump straight into our shared inbox and keep our customers looked after through prompt, friendly email replies. The role is purely customer support; no phone calls, no live chat—just clear, well-written answers to general inquiries about our products and services.
Day-to-day you’ll log into Gmail (we may migrate to Zendesk later) and work through incoming messages, using our response templates where they fit and adding a personal touch when they don’t. When an email falls outside basic inquiries, you’ll flag it for me so I can step in. At the end of each shift I’ll need a brief summary of issues you resolved, questions you escalated, and any patterns you notice.
To succeed here you should be confident in written English, comfortable juggling multiple threads at once, and able to keep a warm, brand-appropriate tone. Reliability is crucial—I value consistent coverage more than speed, though timely replies are still important.
Deliverables:
• Inbox cleared to zero or holding only flagged items at the end of each assigned period
• Daily summary report (simple text) highlighting resolved tickets, escalations, and trends
If you love crafting thoughtful emails and helping customers feel heard, let’s get started.
Day-to-day you’ll log into Gmail (we may migrate to Zendesk later) and work through incoming messages, using our response templates where they fit and adding a personal touch when they don’t. When an email falls outside basic inquiries, you’ll flag it for me so I can step in. At the end of each shift I’ll need a brief summary of issues you resolved, questions you escalated, and any patterns you notice.
To succeed here you should be confident in written English, comfortable juggling multiple threads at once, and able to keep a warm, brand-appropriate tone. Reliability is crucial—I value consistent coverage more than speed, though timely replies are still important.
Deliverables:
• Inbox cleared to zero or holding only flagged items at the end of each assigned period
• Daily summary report (simple text) highlighting resolved tickets, escalations, and trends
If you love crafting thoughtful emails and helping customers feel heard, let’s get started.