Ecommerce Telecalling Support Needed

I run an online store that relies heavily on Cash-on-Delivery sales, and I need a dedicated English-speaking telecaller to keep every order on track from the moment it’s placed until the parcel reaches the customer’s door.

What you’ll be doing day-to-day
• Call each new COD buyer within minutes of purchase to confirm address, payment method, and delivery expectations.
• Re-confirm COD packages while they are in transit so customers stay engaged and the courier faces no surprises.
• Reach out to shoppers who abandoned their cart, address their concerns, and convert those warm leads into completed orders.
• Place standard order-confirmation calls for prepaid customers whenever needed.
• Maintain detailed call logs (date, time, outcome, remarks) that I can review anytime in Google Sheets or another shared dashboard.
• Suggest message scripts or refinements if you notice recurring objections.

Success looks like this: a noticeable drop in returns-to-origin, a healthy conversion rate on abandoned carts, and accurate, up-to-date order notes that align with the courier’s tracking data.

There’s no hard deadline; I’m interested in building a long-term, consistent workflow rather than a quick fix. If you’re confident on the phone, comfortable working in English, and can start soon, let’s talk about your availability and any tools you prefer for call tracking or CRM integration.