Ecommerce Live Chat Support Specialist

I run an online store that prides itself on fast, friendly assistance, and I’m ready to bring in a dedicated support specialist to keep that promise 24/7. Your day will revolve around our live-chat dashboard, where you’ll jump in the moment a shopper asks about a product, an existing order, or our return policy.

Core responsibilities
• Process new orders end-to-end in the admin panel and flag any stock or address issues
• Coordinate returns and refunds in line with our policy, keeping customers updated at every step
• Resolve pre-sale and post-sale questions through live chat with a personable, brand-consistent tone
• Monitor the homepage chatbot, step in when conversations need a human touch, and fine-tune canned replies for better accuracy

The role is flexible: if workloads shift, you might help refine FAQs, tag tickets, or liaise with the warehouse team—whatever keeps customers happy and logistics flowing smoothly. Strong written English, a knack for multitasking, and confidence navigating typical e-commerce back-ends and chat tools are essential.

If you thrive on real-time problem solving and can turn hectic customer moments into five-star reviews, I’m looking forward to working with you.