Ecommerce Gmail Support Assistant
Budget: $2 – $8 USD
I run several e-commerce stores and my Gmail inbox is the first touch-point for customers. I need you to step in as my virtual agent customer service rep, replying to every email that comes in, keeping the tone friendly, concise and fully on-brand.
What you’ll actually do
• Read and respond to all customer emails in Gmail—nothing else for now, no live chat or social media.
• Cover the full range of virtual agent customer service enquiries: typical product questions, order-status checks, returns or refund concerns and anything similar that lands in the inbox.
• Use my existing reply templates (or suggest improvements) and tag, label or archive messages so my account stays organised.
• Flag anything outside standard policy straight to me and draft a recommended reply so I can approve it quickly.
I measure success by:
• Average response time staying under 6 hours during business days.
• Zero unanswered or misrouted messages at the end of each day.
• Consistent tone and accurate information in every reply.
All work happens inside Gmail and Google Workspace, so being comfortable with filters, labels and canned responses will help you hit the ground running.
What you’ll actually do
• Read and respond to all customer emails in Gmail—nothing else for now, no live chat or social media.
• Cover the full range of virtual agent customer service enquiries: typical product questions, order-status checks, returns or refund concerns and anything similar that lands in the inbox.
• Use my existing reply templates (or suggest improvements) and tag, label or archive messages so my account stays organised.
• Flag anything outside standard policy straight to me and draft a recommended reply so I can approve it quickly.
I measure success by:
• Average response time staying under 6 hours during business days.
• Zero unanswered or misrouted messages at the end of each day.
• Consistent tone and accurate information in every reply.
All work happens inside Gmail and Google Workspace, so being comfortable with filters, labels and canned responses will help you hit the ground running.