Ecommerce Customer Service Rep for Auto-Parts

We are looking for a reliable and organised Customer Service Representative to join our growing automotive parts business.

The role will involve handling customer enquiries before and after purchase, providing excellent support via email, and managing courier and delivery claims when required.

Key Responsibilities:
- Responding to customer enquiries via email
- Assisting customers with product and order questions
- Handling post-order support and issue resolution
- Managing courier claims for lost, delayed, or damaged parcels
- Liaising with suppliers and couriers where needed
- Maintaining a high standard of customer communication
- Keeping support tickets organised and up to date using Zendesk
- Processing and reviewing orders through Linnworks

Ideal Candidate:
- Previous customer service experience (ecommerce experience preferred)
- Strong written English and communication skills
- Organised and detail-oriented
- Able to work independently and solve problems efficiently
- Experience using Zendesk, Linnworks, Shopify, or similar systems is advantageous
- Experience with automotive parts or vehicles is a bonus

About Us

We are a fast-growing automotive parts company focused on providing excellent products and customer service to enthusiasts and trade customers across the UK.

This role will be to cover Maternity leave until the 12th October, with a possibility to stay on afterwards depending on performance.