Ecommerce Customer Email Support

I need a dependable, detail-oriented professional to take full ownership of my support inbox and provide timely, friendly replies to customer service inquiries. The focus will be on:

• Order status & tracking
• Product information
• Returns & refunds

All messages are in a single language, so no translation is required. Your replies should follow the brand voice I provide, stay solution-oriented, and keep response times low. I’ll supply onboarding notes, common Q&A templates, and access to the mailbox or help-desk tool we choose together (Gmail, Outlook, Zendesk, etc.).

Please tell me about your past experience handling these types of questions, the tools you are most comfortable with, and the daily volume you can realistically manage.