Ecommerce Customer Chat Agent

We are seeking a dedicated and proficient Customer Chat Support Agent to join our team and assist with customer inquiries across multiple e-commerce platforms.

An interview and test will be required as part of the hiring process.

Key Responsibilities:
- Provide prompt and professional responses to customer inquiries via chat on platforms such as Shopee, Lazada, and TikTok using chat management software
- Ensure response time is within 30 minutes for all inquiries
- Work closely with the team to resolve issues, escalate when necessary, and ensure customer satisfaction
- Administrative tasks

Working Hours:
- 6 PM - 10 PM Singapore time (GMT +8)
- 3 weekdays and Sundays per week

Requirements:
- Proficient in written English with strong communication skills
- Experience in customer service is a plus
- Own a 64-bit Windows PC or laptop
- Reliable internet connection and access to necessary tools for remote work, and be willing to use mobile data to hotspot in case of internet outages

Salary:
USD 120 per month during a 3-month probation period.
After 3 months, the salary will increase to USD 150 per month.