ETA Travel Authorisation Service Customer Support Team
Budget: $2 – $8 USD
Title:
24/7 Customer Support Team Needed for ETA Online Travel Authorisation Service
Project Description:
We are an online platform helping travelers apply for electronic travel authorisations (ETA). We are looking for a professional remote team to handle 24/7 customer support, including emails, phone calls, and data entry related to travel applications.
This is a long-term project with consistent daily volume.
Responsibilities:
Respond to customer inquiries about the application process
Assist customers in completing their online forms
Handle email support and phone calls (inbound & outbound)
Accurately verify and process customer and passport data
Provide guidance on requirements, processing times, and corrections
Maintain and update customer records
Escalate complex or sensitive cases when needed
Typical Customer Questions:
“What is the status of my application?”
“How long does processing take?”
“I made a mistake — what should I do?”
“Do I need this travel authorisation?”
“Can I apply urgently?”
Requirements:
Full 24/7 coverage (team required, not individuals)
Excellent English (spoken & written)
Experience in customer support (email + phone)
High attention to detail (especially for personal data entry)
Ability to follow structured workflows and scripts
Reliable internet and professional setup
Important:
You will handle sensitive personal information, so confidentiality and data security awareness are essential
Preferred:
Experience in travel, visa, or online application services
Multilingual support (German, French, Arabic, etc.)
Experience with international customers
What We Offer:
Long-term collaboration
Consistent workload
Opportunity to grow with the project
To Apply:
Please include:
Team size and structure
How you ensure 24/7 coverage
Relevant experience
Tools/software you use
Pricing (hourly or monthly per agent)
24/7 Customer Support Team Needed for ETA Online Travel Authorisation Service
Project Description:
We are an online platform helping travelers apply for electronic travel authorisations (ETA). We are looking for a professional remote team to handle 24/7 customer support, including emails, phone calls, and data entry related to travel applications.
This is a long-term project with consistent daily volume.
Responsibilities:
Respond to customer inquiries about the application process
Assist customers in completing their online forms
Handle email support and phone calls (inbound & outbound)
Accurately verify and process customer and passport data
Provide guidance on requirements, processing times, and corrections
Maintain and update customer records
Escalate complex or sensitive cases when needed
Typical Customer Questions:
“What is the status of my application?”
“How long does processing take?”
“I made a mistake — what should I do?”
“Do I need this travel authorisation?”
“Can I apply urgently?”
Requirements:
Full 24/7 coverage (team required, not individuals)
Excellent English (spoken & written)
Experience in customer support (email + phone)
High attention to detail (especially for personal data entry)
Ability to follow structured workflows and scripts
Reliable internet and professional setup
Important:
You will handle sensitive personal information, so confidentiality and data security awareness are essential
Preferred:
Experience in travel, visa, or online application services
Multilingual support (German, French, Arabic, etc.)
Experience with international customers
What We Offer:
Long-term collaboration
Consistent workload
Opportunity to grow with the project
To Apply:
Please include:
Team size and structure
How you ensure 24/7 coverage
Relevant experience
Tools/software you use
Pricing (hourly or monthly per agent)