EBAY ACCOUNT BELOW STANDARD

My eBay store has dropped to Below Standard after a run of negative feedback, all marked as “Item not as described.” Most buyers say the product they received doesn’t match the listing photos or text. I want to turn this around quickly and protect the account from further defects.

What I expect from you:
• A clear diagnostic of why “item not as described” claims are being triggered—listing wording, images, variations, shipping practices, or something else.
• Step-by-step corrections to titles, descriptions, and photos so every listing sets the right buyer expectations.
• Drafts or templates for reaching out to buyers to revise or remove existing negative feedback where possible, plus guidance on how to file feedback-removal or defect-review requests with eBay.
• A simple action plan I can keep following—daily, weekly, and monthly—to regain Above Standard status and avoid future policy hits.

Please bring proven knowledge of eBay Seller Hub, defect metrics, and feedback-revision workflows; mention any successful account recoveries you’ve handled. Once the audit and fixes are completed and I can see the performance dashboard trending upward, the project will be accepted.