Dutch-speaking Remote Customer Support Advisor – Portugal
Budget: €6 – €12 EUR
We are seeking a Dutch-speaking customer support professional to join a remote team supporting a leading online marketplace in the Netherlands. This role is based in Portugal, offering flexible remote work and opportunities in a fast-growing e-commerce environment.
What you will do
Provide customer support via phone and email
Assist customers with orders, deliveries, payments, and returns
Troubleshoot issues related to online purchases
Act as a point of contact for external sellers
Provide information about digital products
Escalate and reroute complex issues to relevant departments
Maintain a friendly and professional customer experience
Candidate profile
Fluent in Dutch and English (C1 level)
Strong communication and problem-solving skills
Customer-oriented mindset
Ability to work independently in a remote environment
Comfortable handling multiple tasks and responsibilities
Team player with a proactive attitude
What we offer
Salary of €1,434.82 gross/month (without accommodation)
Salary of €1,313.32 gross/month (with accommodation option)
Remote work within Portugal
Full-time contract (40 hours per week)
Rotational shifts from Monday to Sunday, 07:00–23:00
International and multicultural work environment
Career development opportunities
Full training provided
Hard requirements
For Belgian: Secondary education completed or 12 years of schooling
For Dutch: Diploma equivalent to high school
Valid EU Passport
Clean Criminal Record
Relocation
Flight tickets refunded up to €350 after passing training and signing the contract
Airport pick-up and support with documents
Option for private room in a shared apartment
What you will do
Provide customer support via phone and email
Assist customers with orders, deliveries, payments, and returns
Troubleshoot issues related to online purchases
Act as a point of contact for external sellers
Provide information about digital products
Escalate and reroute complex issues to relevant departments
Maintain a friendly and professional customer experience
Candidate profile
Fluent in Dutch and English (C1 level)
Strong communication and problem-solving skills
Customer-oriented mindset
Ability to work independently in a remote environment
Comfortable handling multiple tasks and responsibilities
Team player with a proactive attitude
What we offer
Salary of €1,434.82 gross/month (without accommodation)
Salary of €1,313.32 gross/month (with accommodation option)
Remote work within Portugal
Full-time contract (40 hours per week)
Rotational shifts from Monday to Sunday, 07:00–23:00
International and multicultural work environment
Career development opportunities
Full training provided
Hard requirements
For Belgian: Secondary education completed or 12 years of schooling
For Dutch: Diploma equivalent to high school
Valid EU Passport
Clean Criminal Record
Relocation
Flight tickets refunded up to €350 after passing training and signing the contract
Airport pick-up and support with documents
Option for private room in a shared apartment