Dutch E-commerce Chat Support

My online store needs friendly, native-level Dutch chat coverage during standard Dutch business hours (09:00-17:00 CET, Monday to Friday). You’ll work inside our existing chat dashboard, responding in real time and keeping every exchange concise, helpful, and perfectly written in Dutch.

Deliverables each day
• Resolve order-status and tracking questions with clear updates.
• Recommend products when visitors ask for guidance, using our catalog and FAQ.
• Initiate returns or refunds in the system and confirm next steps to the customer.

All macros, policies, and internal notes are ready; you simply follow them, tag any unusual cases, and escalate when necessary. A short onboarding session and handbook will be provided before you go live, and I’ll stay reachable on Slack for quick approvals or clarifications.

If you are consistently online during the stated hours, type accurately in Dutch, and feel comfortable reading English internal documentation, this will be a smooth collaboration. Let me know your experience with live chat tools and your earliest start date, and I’ll set up a brief test shift to get us underway.