Dutch-Speaking Customer Support VA
Budget: €2 – €6 EUR
I need a fluent Dutch speaker to become the first point of contact for my customers. Your sole focus will be handling inbound support calls that come in with product-related questions—no outbound dialing, no cold sales, just friendly, knowledgeable assistance.
During our agreed-upon business hours you will:
• Answer calls through my cloud VoIP system, greet callers in Dutch, and listen carefully to their product inquiries.
• Provide clear, accurate information drawn from the product sheets I will share.
• Record each call’s outcome in my online CRM so I can track customer satisfaction.
• Escalate any complex issues (or English-only requests) to me via Slack in real time.
To succeed you should already have a quiet workspace, a stable internet connection, and a headset that delivers crisp audio, plus the confidence to speak professionally on the phone. Familiarity with basic CRM tools is helpful; I will train you on the specifics of ours.
Deliverables will be:
1. Daily call log exported from the CRM.
2. End-of-week summary noting recurring questions or potential improvements.
3. Receiving inbound calls in Dutch language
4. Following up leads through telephone in Dutch language.
5. Making a list of all leads that was received and make a follow up calls
If you love helping people in Dutch and can start quickly, let’s talk.
During our agreed-upon business hours you will:
• Answer calls through my cloud VoIP system, greet callers in Dutch, and listen carefully to their product inquiries.
• Provide clear, accurate information drawn from the product sheets I will share.
• Record each call’s outcome in my online CRM so I can track customer satisfaction.
• Escalate any complex issues (or English-only requests) to me via Slack in real time.
To succeed you should already have a quiet workspace, a stable internet connection, and a headset that delivers crisp audio, plus the confidence to speak professionally on the phone. Familiarity with basic CRM tools is helpful; I will train you on the specifics of ours.
Deliverables will be:
1. Daily call log exported from the CRM.
2. End-of-week summary noting recurring questions or potential improvements.
3. Receiving inbound calls in Dutch language
4. Following up leads through telephone in Dutch language.
5. Making a list of all leads that was received and make a follow up calls
If you love helping people in Dutch and can start quickly, let’s talk.