Dutch Customer Support & Administration
Budget: $2 – $8 USD
The work covers the full European business day—Monday to Friday, 09:00–17:00 (UTC +2)—handling client calls and routine monthly administration. All external communication happens in Dutch, so native-level fluency is a must, while internal notes can be in English.
Typical duties include answering and making customer-service calls, replying to email tickets, updating a web-based CRM, logging payments, and compiling simple Excel or Google-Sheets reports at month-end. You will use a VoIP soft-phone, the CRM, and basic office tools; familiarity with similar systems will help you settle in quickly. A reliable internet connection and a quiet workspace are essential because call quality is non-negotiable.
This is an ongoing, month-to-month engagement. Please keep your application short and attach or link to past work that shows your customer-service experience; no need for a detailed proposal at this stage. Once I review the examples, I will arrange a brief interview and move straight into paid onboarding so we are ready for the next billing cycle.
Typical duties include answering and making customer-service calls, replying to email tickets, updating a web-based CRM, logging payments, and compiling simple Excel or Google-Sheets reports at month-end. You will use a VoIP soft-phone, the CRM, and basic office tools; familiarity with similar systems will help you settle in quickly. A reliable internet connection and a quiet workspace are essential because call quality is non-negotiable.
This is an ongoing, month-to-month engagement. Please keep your application short and attach or link to past work that shows your customer-service experience; no need for a detailed proposal at this stage. Once I review the examples, I will arrange a brief interview and move straight into paid onboarding so we are ready for the next billing cycle.