Detail-Oriented Virtual Assistant for Whatnot

We are looking for a reliable, detail-oriented virtual assistant to help manage and support our Whatnot account. This person will be responsible for all customer communication on the platform and act as our front-line rep.



Responsibilities:

Respond to customer messages promptly and professionally

Proactively reach out to buyers when there are any issues (e.g. delays, missing items, or cancellations)

Notify customers of order changes or updates

Use the Whatnot messaging system to send bulk messages for deals, promotions, and new product drops

Escalate any issues or complaints to the management team



Requirements:

Must be fluent in English with clear communication

Experience with e-commerce or customer service preferred

Familiarity with Whatnot is a major plus

Must be responsive and able to check messages throughout the day

Organized and able to keep track of ongoing issues and customer threads



This is an ongoing position with potential for long-term work as we scale. Hours are flexible, but communication must be timely.



Please include any relevant experience and let us know your availability.