Dealing with client requests and troubleshooting problems

We are searching for a professional and courteous client services manager with great people skills to help our business prioritize existing customers and bring new clients on board. The client services manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, training junior client services agents, and recommending different product options to clients. Your dedication to the needs of our clients will encourage client loyalty and enhance our organization’s growth through positive client-to-business engagement.

Responsibilities:
Developing effective communication platforms for clients and staff.
Inspiring repeat business from clients.
Conducting customer service workshops and presentations.
Monitoring and measuring client satisfaction.
Liaising with different departments about client queries.
Offering advice to clients on services and products.