Daily WhatsApp Reply Support
Budget: $15 – $25 USD
Messages land in our WhatsApp Business inbox every day from existing customers who already know and trust the brand. I want those conversations handled once every 24 hours so the relationship stays warm and personal even when I’m busy elsewhere.
Here’s what the task looks like in practice: open the WhatsApp Business web panel (or mobile app, whichever you prefer), read the day’s incoming chats, and craft friendly, accurate replies in Bahasa Indonesia that solve simple questions, confirm orders, or share basic product information. Tone needs to feel human, attentive, and consistent with the voice I’ll show you through past examples. If an issue ever requires escalation—payment problems, complaints, or anything you’re unsure about—just tag me inside the chat and leave a short note; I’ll step in.
Deliverables each day
• All new WhatsApp messages answered within the same calendar day
• A quick end-of-shift note (Google Sheet or simple text) listing any conversations flagged for follow-up
Acceptance criteria
• Response time: no later than 24 hours after each message arrives
• Language: clear, polite Indonesian with proper spelling and no automated-sounding phrases
• Customer sentiment stays positive—no unanswered questions or abrupt endings
No additional tools are required beyond WhatsApp Business and the shared spreadsheet. Training materials, canned responses, and brand guidelines will be provided before your first shift, so you can jump straight into smooth customer care.
Here’s what the task looks like in practice: open the WhatsApp Business web panel (or mobile app, whichever you prefer), read the day’s incoming chats, and craft friendly, accurate replies in Bahasa Indonesia that solve simple questions, confirm orders, or share basic product information. Tone needs to feel human, attentive, and consistent with the voice I’ll show you through past examples. If an issue ever requires escalation—payment problems, complaints, or anything you’re unsure about—just tag me inside the chat and leave a short note; I’ll step in.
Deliverables each day
• All new WhatsApp messages answered within the same calendar day
• A quick end-of-shift note (Google Sheet or simple text) listing any conversations flagged for follow-up
Acceptance criteria
• Response time: no later than 24 hours after each message arrives
• Language: clear, polite Indonesian with proper spelling and no automated-sounding phrases
• Customer sentiment stays positive—no unanswered questions or abrupt endings
No additional tools are required beyond WhatsApp Business and the shared spreadsheet. Training materials, canned responses, and brand guidelines will be provided before your first shift, so you can jump straight into smooth customer care.