Daily WhatsApp Customer Support Admin
Budget: $10 – $100 USD
I run an online store that receives roughly 70 WhatsApp messages each day between 09:00–15:00 (GMT+7), Monday through Saturday. I’m looking for a reliable freelancer who can step in during those hours, follow our existing SOP, and keep every customer fully informed.
You’ll handle three main categories of messages: price and product information, ongoing promotions or discounts, and a concise daily report that recaps key figures and any issues that popped up. Most reply templates are already prepared, so you’ll spend more time sending accurate answers than composing them from scratch—though a little improvisation is welcome when a question falls outside the script.
Timeliness is critical: responses should go out within a few minutes so customers feel attended to in real time. At the end of each shift, I’ll need a brief report (Google Sheets or similar) summarising total chats, common questions, orders taken, and any follow-ups required.
This is a fixed monthly engagement with a moderate budget already set aside, so consistency and accountability matter more to me than hourly billing. If you’re comfortable working inside WhatsApp Business, keeping conversations organised, and writing clear daily summaries, I’d love to hear how you can keep my customers happy and informed.
You’ll handle three main categories of messages: price and product information, ongoing promotions or discounts, and a concise daily report that recaps key figures and any issues that popped up. Most reply templates are already prepared, so you’ll spend more time sending accurate answers than composing them from scratch—though a little improvisation is welcome when a question falls outside the script.
Timeliness is critical: responses should go out within a few minutes so customers feel attended to in real time. At the end of each shift, I’ll need a brief report (Google Sheets or similar) summarising total chats, common questions, orders taken, and any follow-ups required.
This is a fixed monthly engagement with a moderate budget already set aside, so consistency and accountability matter more to me than hourly billing. If you’re comfortable working inside WhatsApp Business, keeping conversations organised, and writing clear daily summaries, I’d love to hear how you can keep my customers happy and informed.