Customer Supporter (with Basic Full-Stack Development Knowledge)

About Us:
We are a growing tech company seeking a proactive and detail-oriented Customer Supporter to join our team. This is a remote, part-time position to start, with the potential to transition into a full-time role as we assess fit and performance.

Job Responsibilities:
- Act as a primary point of contact for customers during calls and meetings.
- Communicate effectively in English, both verbally and in writing, with customers to ensure clarity and satisfaction.
- Participate in various types of calls/meetings with customers, providing a basic understanding of our products and services.
- No technical troubleshooting will be required; any complex issues will be handled by our internal technical support team.
- Maintain clear communication with our internal teams to relay customer feedback and concerns as needed.

Qualifications:
- Basic understanding of full-stack development or software engineering principles (HTML, CSS, JavaScript, Node.js, React, etc.).
- Fluency in both written and spoken English.
- Strong communication skills, with a focus on speaking clearly and confidently during calls.
- Comfortable engaging with customers in live calls/meetings.
- Ability to quickly understand new products and services to effectively communicate with customers.
- No prior technical troubleshooting experience required.
- Prior experience in customer support or client-facing roles is a plus.
- Availability to work 3 hours/day during US working hours overlap initially, with flexibility as needed.

Why Join Us:
- Competitive hourly rate of $40-$50.
- Fully remote work environment.
- Opportunity to transition to a full-time role based on performance.
- Flexible work hours and a collaborative team environment.