Customer Support Specialist India Only (Night Shift)
Budget: ₹100 – ₹400 INR
Only serious freelancers should apply. Please read carefully before applying.
Location
India only (Mandatory)
Male/Female candidates preferred
Working Days & Hours
Monday to Saturday
9:30 PM – 5:30 AM IST (Core Night Shift)
Mandatory login during working hours
Pay
₹150 per hour (Fixed)
No negotiations
Any bid above ₹150 per hour will be rejected
If you have a past experience in customer support or working for a BPO, we can pay
₹200 per hour (Fixed)
Any bid above ₹200 per hour will be rejected
Incentives Extra
(Based upon the tasks and time allocated)
All the work that you do for us will be paid.
Job Responsibilities:
You will be responsible for handling:
Inbound and outbound calls
Live chat and WhatsApp messages
Email support
Customer reviews management
Experience in e-commerce customer support is mandatory.
Required Skills
Excellent English-speaking and communication skills
Strong written English communication
Fast learner with strong multitasking ability
Comfortable working under strict KPIs and daily targets
Trial Period (Mandatory)
This role includes a mandatory performance-based trial period.
If performance meets expectations, the engagement will continue long-term.
If performance does not meet expectations, the trial will end with no negotiations
KPIs & Performance Expectations
Customer Reviews & Communication
Positive customer reviews must be generated daily
All emails must be cleared daily with no spillover
All live chats and WhatsApp messages must be cleared within working hours
No pending chats or messages after shift or the following day
Daily Reporting
Daily report submission is mandatory
The report must confirm the number of customer reviews obtained that day
Targets must be met consistently. If any challenges are expected on a given day, advance communication is required.
Who Should Apply
Freelancers comfortable with calls, KPIs, and performance tracking
Reliable, disciplined, and professional individuals
Candidates seeking long-term engagement
Do Not Apply If
You are uncomfortable with calls
You are not comfortable working under KPIs and daily targets
You are not willing to undergo a trial-based evaluation
Location
India only (Mandatory)
Male/Female candidates preferred
Working Days & Hours
Monday to Saturday
9:30 PM – 5:30 AM IST (Core Night Shift)
Mandatory login during working hours
Pay
₹150 per hour (Fixed)
No negotiations
Any bid above ₹150 per hour will be rejected
If you have a past experience in customer support or working for a BPO, we can pay
₹200 per hour (Fixed)
Any bid above ₹200 per hour will be rejected
Incentives Extra
(Based upon the tasks and time allocated)
All the work that you do for us will be paid.
Job Responsibilities:
You will be responsible for handling:
Inbound and outbound calls
Live chat and WhatsApp messages
Email support
Customer reviews management
Experience in e-commerce customer support is mandatory.
Required Skills
Excellent English-speaking and communication skills
Strong written English communication
Fast learner with strong multitasking ability
Comfortable working under strict KPIs and daily targets
Trial Period (Mandatory)
This role includes a mandatory performance-based trial period.
If performance meets expectations, the engagement will continue long-term.
If performance does not meet expectations, the trial will end with no negotiations
KPIs & Performance Expectations
Customer Reviews & Communication
Positive customer reviews must be generated daily
All emails must be cleared daily with no spillover
All live chats and WhatsApp messages must be cleared within working hours
No pending chats or messages after shift or the following day
Daily Reporting
Daily report submission is mandatory
The report must confirm the number of customer reviews obtained that day
Targets must be met consistently. If any challenges are expected on a given day, advance communication is required.
Who Should Apply
Freelancers comfortable with calls, KPIs, and performance tracking
Reliable, disciplined, and professional individuals
Candidates seeking long-term engagement
Do Not Apply If
You are uncomfortable with calls
You are not comfortable working under KPIs and daily targets
You are not willing to undergo a trial-based evaluation