Customer Support Specialist
Budget: $2 – $8 USD
I run an e-commerce store that ships electrical adapters and cables worldwide. Every day we receive customer questions, mainly around returns and refunds, and I need someone who can jump straight into Zoho Desk and keep our inbox under control.
Your core focus will be replying to (and occasionally creating) tickets in Zoho Desk. That queue is our heartbeat, so fast, accurate, friendly answers there always come first. After each ticket is cleared you’ll turn to Google Voice: scan unread text messages, listen to any voicemails, and answer customers in the same channel. If you’re comfortable placing or receiving the odd phone call through Google Voice, that’s a welcome bonus, though not mandatory.
All interactions must be in clear, professional English. You’ll often be processing return authorisations, checking tracking numbers, and updating customers on refund timelines, so an eye for detail and concise writing are crucial.
Deliverables I expect each day:
• All new Zoho Desk tickets answered or properly escalated
• Text messages and voicemails reviewed, logged, and the customer replied to
• Brief end-of-shift note listing any unresolved issues that still need my attention
If you already know your way around Zoho Desk or similar help-desk software, you’ll feel right at home. I’ll provide brand guidelines and access to our knowledge base so you can hit the ground running.
Your core focus will be replying to (and occasionally creating) tickets in Zoho Desk. That queue is our heartbeat, so fast, accurate, friendly answers there always come first. After each ticket is cleared you’ll turn to Google Voice: scan unread text messages, listen to any voicemails, and answer customers in the same channel. If you’re comfortable placing or receiving the odd phone call through Google Voice, that’s a welcome bonus, though not mandatory.
All interactions must be in clear, professional English. You’ll often be processing return authorisations, checking tracking numbers, and updating customers on refund timelines, so an eye for detail and concise writing are crucial.
Deliverables I expect each day:
• All new Zoho Desk tickets answered or properly escalated
• Text messages and voicemails reviewed, logged, and the customer replied to
• Brief end-of-shift note listing any unresolved issues that still need my attention
If you already know your way around Zoho Desk or similar help-desk software, you’ll feel right at home. I’ll provide brand guidelines and access to our knowledge base so you can hit the ground running.
Related categories:
Customer Support
Technical Support
Customer Service
Time Management
Documentation
Customer Experience