Customer Support & Social Media Virtual Assistant
Budget: $25 – $50 CAD
Location:
Remote
PT/MT preferred
Preference to applicants located in Western Canada
Hours:
10 hours/week (approximately 2 hours/day)
Hours to be worked between 9am and 5pm PT
Occasional additional hours needed during launches
Potential for role to increase over time
Compensation:
Competitive and commensurate with experience
About Us
Founded by Sarah Kerr, PhD, The Centre for Sacred Deathcare (CSD) is a rapidly growing social impact business offering online courses and in-person training for death doulas and anyone who wants to meet death with greater consciousness and open-heartedness.
We're a small, tight-knit 8-person team with roles spanning program direction, community management, content, tech, and operations. We wear a lot of hats, care deeply about our work, and genuinely enjoy working together.
CSD is a well-organized business, with excellent systems and SOPs. Our staff feel appreciated and supported, and we’re proud of the company culture we’ve built.
About the Role
This is primarily a customer support and social media moderating role. You'll be the warm, reliable first point of contact for everyone who reaches out to CSD via our email or social media inboxes, including prospective students, curious newcomers, and anyone exploring our courses and offerings.
You’ll be trained by the person who previously held this role, and there is an extensive content bank of customer responses to draw from.
Responsibilities
Customer Service
Monitor Gmail and social media inboxes daily
Organize and coordinate client sessions
Organize information sessions generated from our Video Sales Letter
Use AI tools to support organization and workflow (not for writing responses)
Social Media Moderating
Monitor and engage with comments and messages across FB/IG/YouTube/TikTok
Escalate complex issues to the appropriate team member
Misc Admin
Organize event venue rentals
Support with other miscellaneous admin tasks as needed
Participate in team meetings and ongoing Slack communication
What We're Looking For
A warm, compassionate communicator who genuinely cares about people
Capacity to converse kindly and appropriately with people in deep grief
A cheerful and flexible team player who likes making things better
Resonance with our organizational values:
Warmth - Heartful human connection
Accountability - Responsibility for our actions
Focus - Clarity of purpose and implementation
Health - Dedication to personal and business thriving
Collaboration - We go further together
Strong written English, clear, human, and on-brand
Comfortable working independently in a remote, self-directed environment
Resonance with our mission and values; an interest or background in spiritual wellness, grief, or end-of-life care is a real asset
Reliable tech setup, fast computer and internet connection
Comfort learning and using AI tools for organization
ABSOLUTELY REQUIRED: Experience with tools like Slack, Google Suite, Canva, ActiveCampaign, Airtable, Asana, or ClickUp. Overall, please be comfortable and savvy with tech in this digital world
IDEAL: Experience working with online companies, preferably in the digital course or e-learning space
What We Offer
Meaningful work in an exciting, growing field
A healthy team culture with well-organized systems and a genuine commitment to good communication
A small but mighty team that works hard, has fun, and truly cares about each other and our customers
Space to contribute, learn, and grow in an organization doing work that matters
This ongoing, permanent position would begin at 10 hrs/week, with room to grow into additional responsibilities down the road.
A Friendly Note About AI:
AI has great value, when it’s used in the appropriate context. If you use AI to write your responses, they will sound like every other applicant who has used AI. This is a human-to-human position, and we are interested in your human voice, words, and ideas.
If it sounds like AI was used in your application, in any way, it will be disregarded. Please submit your authentic responses. Thanks for your understanding.
Remote
PT/MT preferred
Preference to applicants located in Western Canada
Hours:
10 hours/week (approximately 2 hours/day)
Hours to be worked between 9am and 5pm PT
Occasional additional hours needed during launches
Potential for role to increase over time
Compensation:
Competitive and commensurate with experience
About Us
Founded by Sarah Kerr, PhD, The Centre for Sacred Deathcare (CSD) is a rapidly growing social impact business offering online courses and in-person training for death doulas and anyone who wants to meet death with greater consciousness and open-heartedness.
We're a small, tight-knit 8-person team with roles spanning program direction, community management, content, tech, and operations. We wear a lot of hats, care deeply about our work, and genuinely enjoy working together.
CSD is a well-organized business, with excellent systems and SOPs. Our staff feel appreciated and supported, and we’re proud of the company culture we’ve built.
About the Role
This is primarily a customer support and social media moderating role. You'll be the warm, reliable first point of contact for everyone who reaches out to CSD via our email or social media inboxes, including prospective students, curious newcomers, and anyone exploring our courses and offerings.
You’ll be trained by the person who previously held this role, and there is an extensive content bank of customer responses to draw from.
Responsibilities
Customer Service
Monitor Gmail and social media inboxes daily
Organize and coordinate client sessions
Organize information sessions generated from our Video Sales Letter
Use AI tools to support organization and workflow (not for writing responses)
Social Media Moderating
Monitor and engage with comments and messages across FB/IG/YouTube/TikTok
Escalate complex issues to the appropriate team member
Misc Admin
Organize event venue rentals
Support with other miscellaneous admin tasks as needed
Participate in team meetings and ongoing Slack communication
What We're Looking For
A warm, compassionate communicator who genuinely cares about people
Capacity to converse kindly and appropriately with people in deep grief
A cheerful and flexible team player who likes making things better
Resonance with our organizational values:
Warmth - Heartful human connection
Accountability - Responsibility for our actions
Focus - Clarity of purpose and implementation
Health - Dedication to personal and business thriving
Collaboration - We go further together
Strong written English, clear, human, and on-brand
Comfortable working independently in a remote, self-directed environment
Resonance with our mission and values; an interest or background in spiritual wellness, grief, or end-of-life care is a real asset
Reliable tech setup, fast computer and internet connection
Comfort learning and using AI tools for organization
ABSOLUTELY REQUIRED: Experience with tools like Slack, Google Suite, Canva, ActiveCampaign, Airtable, Asana, or ClickUp. Overall, please be comfortable and savvy with tech in this digital world
IDEAL: Experience working with online companies, preferably in the digital course or e-learning space
What We Offer
Meaningful work in an exciting, growing field
A healthy team culture with well-organized systems and a genuine commitment to good communication
A small but mighty team that works hard, has fun, and truly cares about each other and our customers
Space to contribute, learn, and grow in an organization doing work that matters
This ongoing, permanent position would begin at 10 hrs/week, with room to grow into additional responsibilities down the road.
A Friendly Note About AI:
AI has great value, when it’s used in the appropriate context. If you use AI to write your responses, they will sound like every other applicant who has used AI. This is a human-to-human position, and we are interested in your human voice, words, and ideas.
If it sounds like AI was used in your application, in any way, it will be disregarded. Please submit your authentic responses. Thanks for your understanding.
Related categories:
Customer Support
Virtual Assistant
Customer Service
Email Handling
Local Job
Slack