Customer Support VA | French Market | Autonomous Problem Solver | Long-term
Budget: €2 – €6 EUR
I run three French e-commerce stores (home decor, textiles, outdoor gear) with a dropshipping model and maritime shipping (10-40 day delivery times).
I'm looking for someone who solves problems with the tools available, thinks critically before escalating, and doesn't need their hand held for every situation.
The role:
- Handle customer support emails via Gorgias (tracking issues, returns, cancellations, difficult customers)
- Verify orders in Notion (spot anomalies, update statuses)
- Process returns and refunds
- Make autonomous decisions up to $100
Volume: 4-10 hours/week (EU business hours)
Duration:Long-term (6+ months minimum)
Requirements:
- Fluent English
- Problem-solver mindset - you find solutions, not excuses
- Comfortable with AI tools (ChatGPT, Canva, etc.)
- Long-term availability, comfortable with low weekly hours
HOW TO APPLY - READ CAREFULLY
Applications without answers to the questions below will be automatically rejected.
Reply with ONLY your answers to these 5 questions. No greeting. No introduction. No extra text.
If you skip the questions or send a generic cover letter, you will be rejected immediately.
QUESTION 1:
A customer asks for a product manual in PDF format. You check: we don't have it. The supplier doesn't respond. The customer insists "I need it right now".
Describe EXACTLY what you do in the next 15 minutes.
QUESTION 2:
Customer asks: "Is your product compatible with X?"
You check: no mention of compatibility on the product page or in SOPs. It's 10pm, nobody can answer. Customer is waiting.
What do you do in the next hour?
QUESTION 3:
You need to refund a customer but the "Refund" button in the system is greyed out/blocked. Customer threatens chargeback if not refunded today. Technical support only responds in 24-48h.
List 3 solutions you would try, in order.
QUESTION 4:
Tell me about ONE real situation (past job) where you found a "quick & dirty" solution using whatever you had available because the "official" solution wasn't accessible.
Context, your solution, result.
QUESTION 5:
List 3 tools/AI you use daily as a VA and give 1 concrete example of how you used each to solve a customer problem quickly.
IMPORTANT: Write the secret word "lumière" at the end of your last answer. This proves you read the entire job description carefully.
What happens next:
- We review your answers (logic + problem-solving ability)
- Top candidates get a video call (10-15 minutes)
- Best candidate starts within 1-2 weeks
We're looking for long-term collaboration with the right person.
Ready? Send us your answers to the 5 questions above - nothing else.
I'm looking for someone who solves problems with the tools available, thinks critically before escalating, and doesn't need their hand held for every situation.
The role:
- Handle customer support emails via Gorgias (tracking issues, returns, cancellations, difficult customers)
- Verify orders in Notion (spot anomalies, update statuses)
- Process returns and refunds
- Make autonomous decisions up to $100
Volume: 4-10 hours/week (EU business hours)
Duration:Long-term (6+ months minimum)
Requirements:
- Fluent English
- Problem-solver mindset - you find solutions, not excuses
- Comfortable with AI tools (ChatGPT, Canva, etc.)
- Long-term availability, comfortable with low weekly hours
HOW TO APPLY - READ CAREFULLY
Applications without answers to the questions below will be automatically rejected.
Reply with ONLY your answers to these 5 questions. No greeting. No introduction. No extra text.
If you skip the questions or send a generic cover letter, you will be rejected immediately.
QUESTION 1:
A customer asks for a product manual in PDF format. You check: we don't have it. The supplier doesn't respond. The customer insists "I need it right now".
Describe EXACTLY what you do in the next 15 minutes.
QUESTION 2:
Customer asks: "Is your product compatible with X?"
You check: no mention of compatibility on the product page or in SOPs. It's 10pm, nobody can answer. Customer is waiting.
What do you do in the next hour?
QUESTION 3:
You need to refund a customer but the "Refund" button in the system is greyed out/blocked. Customer threatens chargeback if not refunded today. Technical support only responds in 24-48h.
List 3 solutions you would try, in order.
QUESTION 4:
Tell me about ONE real situation (past job) where you found a "quick & dirty" solution using whatever you had available because the "official" solution wasn't accessible.
Context, your solution, result.
QUESTION 5:
List 3 tools/AI you use daily as a VA and give 1 concrete example of how you used each to solve a customer problem quickly.
IMPORTANT: Write the secret word "lumière" at the end of your last answer. This proves you read the entire job description carefully.
What happens next:
- We review your answers (logic + problem-solving ability)
- Top candidates get a video call (10-15 minutes)
- Best candidate starts within 1-2 weeks
We're looking for long-term collaboration with the right person.
Ready? Send us your answers to the 5 questions above - nothing else.