Customer Support Exec Email & Chat
Budget: $30 – $250 USD
I need an experienced customer-centric professional who can take full ownership of our day-to-day email and live-chat queues. The focus is general customer service: answering questions, calming frustrations, and, above all, resolving issues quickly and clearly.
You’ll log into our help desk each day, pick up new tickets and live chats, and keep response times tight while maintaining a warm, brand-appropriate tone. When a problem needs deeper technical attention, you’ll collect the right details and escalate it, then stay with the customer until everything is closed out.
Success in this role means:
• First responses within the agreed SLA for both email and chat
• Accurate, empathetic solutions that prevent repeat contact
• Clear, concise documentation of each interaction in our CRM
If you have a track record of turning unhappy customers into loyal advocates through email and chat, I’d like to hear how you’d approach our queue and the tools you rely on to stay organized.
You’ll log into our help desk each day, pick up new tickets and live chats, and keep response times tight while maintaining a warm, brand-appropriate tone. When a problem needs deeper technical attention, you’ll collect the right details and escalate it, then stay with the customer until everything is closed out.
Success in this role means:
• First responses within the agreed SLA for both email and chat
• Accurate, empathetic solutions that prevent repeat contact
• Clear, concise documentation of each interaction in our CRM
If you have a track record of turning unhappy customers into loyal advocates through email and chat, I’d like to hear how you’d approach our queue and the tools you rely on to stay organized.