Customer Support Email Proofreader
Budget: $8 – $15 USD
I have a steady flow of customer-support emails written by non-native English speakers that need a quick yet thorough polish before they reach our clients. Your task is to review each message for grammar, clarity, tone, and natural-sounding phrasing so they read as if drafted by a fluent, service-oriented professional.
You will receive short emails in batches throughout the week. I expect you to:
• correct spelling, punctuation, and syntax errors
• improve word choice and sentence flow without altering the original intent
• keep the tone friendly, empathetic, and brand-appropriate
• return the edited text in the same format within 12 hours of assignment
A background in ESL proofreading and familiarity with common customer-service terminology will help you hit the right balance between professionalism and warmth. If you can demonstrate similar work—or better yet, a before-and-after sample—please include it when you reply.
You will receive short emails in batches throughout the week. I expect you to:
• correct spelling, punctuation, and syntax errors
• improve word choice and sentence flow without altering the original intent
• keep the tone friendly, empathetic, and brand-appropriate
• return the edited text in the same format within 12 hours of assignment
A background in ESL proofreading and familiarity with common customer-service terminology will help you hit the right balance between professionalism and warmth. If you can demonstrate similar work—or better yet, a before-and-after sample—please include it when you reply.