Customer Support & Booking Assistant Needed for our resort

We are looking for a friendly, professional, and responsible female Customer Support & Booking Assistant for our resort.

Responsibilities:
Reply to customer inquiries received through Facebook Messenger, WhatsApp, and other communication channels.
Provide detailed information about room rates, facilities, packages, and resort services.
Call potential customers when required and explain resort offerings professionally.
Follow up with interested guests and assist them with bookings.
Maintain polite and professional communication with all customers.
Coordinate with the management team regarding bookings and customer requirements.
Requirements:
Female candidate preferred.
Fluent in Bengali and Hindi.
Basic English communication skills.
Good communication and customer handling abilities.
Comfortable making phone calls and speaking with customers.
Experience in customer support, sales, hospitality, or hotel/resort booking is a plus.
Reliable internet connection and availability during working hours.
Preferred Skills:
Experience using Facebook Page Inbox and WhatsApp Business.
Ability to convince and guide customers effectively.
Positive attitude and problem-solving mindset.

Job Type:

Remote / Work From Home