Customer Support
Budget: $50 – $0 USD
I’m looking for someone who can take full ownership of my email support channel—no phone or live-chat work, just clear and timely replies by email. You’ll be the first line of communication with our customers, handling anything that falls under general “customer support jobs,” from order status questions to basic product info and light technical guidance.
Here’s what I need from you:
• Check the shared inbox at least three times a day.
• Respond to every message within 24 hours using (and improving) our existing templates.
• Log each interaction in our help-desk sheet so the team can track recurring issues.
• Flag and escalate any complex cases you can’t resolve on the first pass.
Our industry revolves around direct communication with customers, so friendly tone, flawless grammar, and a knack for turning problems into positive experiences are essential. If you’ve got solid written English, a customer-first mindset, and proven experience handling email tickets, I’d love to hear how you can keep our customers happy and informed.
Here’s what I need from you:
• Check the shared inbox at least three times a day.
• Respond to every message within 24 hours using (and improving) our existing templates.
• Log each interaction in our help-desk sheet so the team can track recurring issues.
• Flag and escalate any complex cases you can’t resolve on the first pass.
Our industry revolves around direct communication with customers, so friendly tone, flawless grammar, and a knack for turning problems into positive experiences are essential. If you’ve got solid written English, a customer-first mindset, and proven experience handling email tickets, I’d love to hear how you can keep our customers happy and informed.