Customer Success Role at US/Japan company

About us:
- We are a software company that adds and removes furniture from residential real estate images: https://www.virtualstaging.art/
- We sell to some of the largest residential real estate brokerages in Japan
- This role will be a lot of fun for someone who wants to learn how to run a successful software business without funding

Task this role will cover:
- Call/email back high-value inbound leads who request information about the software product
- Do demos meetings with potential customers
- Handle inbound emails/phone calls from existing customers
- Draft emails to our existing customer base on product updates
- Update sales material to include product updates (using Google Slides)

Comp:
- Hourly rate
- You should be available during working hours for a minimum of 10 hours across Monday/Thursday/Friday (brokerages are generally closed on Tuesday/Wednesday). I don't expect there to be more than 20 hours of work per week.
- I don't mind if you have other work as long as you can get your work done with us on time

About you:
- You should be able to write and speak both Japanese (native required) and English
- You should be a very good communicator as you will be speaking to our new and existing customers
- You are not afraid to learn new things (ex: how to use a piece of software that you've never used before)

When you reach out:
1. Tell me about your fluency in Japanese and English.
2. Tell me about your availability and if you have other conflicts (ex: school, another job, etc.)
3. Have you ever been responsible for driving sales?
4. Tell me about the most relevant work experience you have for this role