Customer Success Manager Needed for Our Brand
Budget: $25 – $50 USD
I need a hands-on customer success partner who understands the rhythm of a fast-moving fashion label and can own the entire post-sale experience. From the moment a boutique or direct-to-consumer shopper says “yes,” you will guide their onboarding, jump on any issues before they snowball, and spot genuine upsell moments that feel like service rather than sales.
Day-to-day you will welcome each new client with a clear, branded onboarding flow, monitor their early interactions in our CRM (HubSpot is in place, but I’m open to your preferred platform), and keep conversations moving smoothly across email, chat, and social DMs. When a complaint does come in, you’ll investigate root cause, coordinate with production or logistics, and follow up until the client is happily wearing—or selling—our product again.
My two big targets are simple:
• lift retention across our wholesale and online segments
• push satisfaction scores noticeably higher quarter over quarter
You’ll have the freedom to design the playbooks, dashboards, and reporting cadence you need, but I expect concise weekly updates highlighting churn risk, NPS movement, and revenue you’ve protected or expanded through upsell.
If you know your way around modern support tools, and can turn customers into loyal brand advocates, let’s talk.
Day-to-day you will welcome each new client with a clear, branded onboarding flow, monitor their early interactions in our CRM (HubSpot is in place, but I’m open to your preferred platform), and keep conversations moving smoothly across email, chat, and social DMs. When a complaint does come in, you’ll investigate root cause, coordinate with production or logistics, and follow up until the client is happily wearing—or selling—our product again.
My two big targets are simple:
• lift retention across our wholesale and online segments
• push satisfaction scores noticeably higher quarter over quarter
You’ll have the freedom to design the playbooks, dashboards, and reporting cadence you need, but I expect concise weekly updates highlighting churn risk, NPS movement, and revenue you’ve protected or expanded through upsell.
If you know your way around modern support tools, and can turn customers into loyal brand advocates, let’s talk.