Customer Service VA for Support Emails
Budget: $4 – $7 USD
I'm seeking an experienced customer service Virtual Assistant to manage our support emails on Gmail. The ideal candidate should have a genuine desire to help customers and the ability to efficiently handle support tickets.
Key Responsibilities:
- Address customer inquiries via email, primarily order status updates, refunds and return requests and support tickets
- Manage billing inquiries, order status updates, and returns/refunds
- Follow company protocols to resolve issues
- Report to me with a summary of queries and issues
Ideal Skills and Experience:
- Proven customer service experience
- Proficiency in Gmail and email management
- Excellent communication skills
- Problem-solving mindset
- Attention to detail
Looking forward to working with a dedicated professional!
Key Responsibilities:
- Address customer inquiries via email, primarily order status updates, refunds and return requests and support tickets
- Manage billing inquiries, order status updates, and returns/refunds
- Follow company protocols to resolve issues
- Report to me with a summary of queries and issues
Ideal Skills and Experience:
- Proven customer service experience
- Proficiency in Gmail and email management
- Excellent communication skills
- Problem-solving mindset
- Attention to detail
Looking forward to working with a dedicated professional!