Customer Service and E-commerce Assistant
Budget: $8 – $15 USD
Our sustainable yoga mat company is seeking a highly competent part-time (~15-20h) e-commerce specialist and customer service whiz to help us manage our online stores. You’d be working as a part of a small team, and directly with the CEO. As an e-commerce assistant, you will be responsible for:
Basic duties
• Processing orders, order issues, returns, etc.
• Monitor metrics across platforms.
• Act as a highly upbeat and helpful customer service agent, delight customers, making them love our company.
• Occasionally updating product listings and inventory on various platforms such as Shopify, Amazon, and ShipStation.
• Data sourcing and entry for KPI’s or other research items.
• Filing, creating and updating documents.
• Process incoming documents such as bills.
• Support other administrative areas like data entry.
• Highly comfortable speaking with customers or vendors by phone.
• Be responsive throughout the workday on critical issues (respond to customer chats despite part-time role).
Other duties: Candidates with more experience may have an expanded role.
To be successful in this role, you should have:
• Excellent English skills, spoken and written.
• At least 1 year of experience in e-commerce and online retail.
• Proficient in Shopify and Amazon platforms. Familiarity with Shipstation or other similar shipping platform, also Gorgias or other ticketing software.
• Proficiency in MS Office, Google Suite.
• Excellent communication, writing, and customer service skills, including digitally, by video, and by phone.
• Extremely organized and detail-oriented.
• Strong critical thinking and ability to make strategic decisions.
• Comfortable being assertive with vendors.
• A passion for e-commerce and sustainability, enjoy working with a team, and a willingness to learn new skills.
Bonus points:
• Experience with social media management
• Experience with bookkeeping
• Graphic skills
• Advertising skills
• Expert data analytics
• Skilled using AI
• Practices yoga and or cares about the environment!
Basic duties
• Processing orders, order issues, returns, etc.
• Monitor metrics across platforms.
• Act as a highly upbeat and helpful customer service agent, delight customers, making them love our company.
• Occasionally updating product listings and inventory on various platforms such as Shopify, Amazon, and ShipStation.
• Data sourcing and entry for KPI’s or other research items.
• Filing, creating and updating documents.
• Process incoming documents such as bills.
• Support other administrative areas like data entry.
• Highly comfortable speaking with customers or vendors by phone.
• Be responsive throughout the workday on critical issues (respond to customer chats despite part-time role).
Other duties: Candidates with more experience may have an expanded role.
To be successful in this role, you should have:
• Excellent English skills, spoken and written.
• At least 1 year of experience in e-commerce and online retail.
• Proficient in Shopify and Amazon platforms. Familiarity with Shipstation or other similar shipping platform, also Gorgias or other ticketing software.
• Proficiency in MS Office, Google Suite.
• Excellent communication, writing, and customer service skills, including digitally, by video, and by phone.
• Extremely organized and detail-oriented.
• Strong critical thinking and ability to make strategic decisions.
• Comfortable being assertive with vendors.
• A passion for e-commerce and sustainability, enjoy working with a team, and a willingness to learn new skills.
Bonus points:
• Experience with social media management
• Experience with bookkeeping
• Graphic skills
• Advertising skills
• Expert data analytics
• Skilled using AI
• Practices yoga and or cares about the environment!