Customer Service Representative
Budget: $8 – $15 USD
We are looking for a Remote Customer Service Representative to join our team! We seek a driven, entrepreneurial, competitive individual to expand our business. In this position you will focus on customer service. This position involves assisting agents in answering calls for a health insurance agency. You will provide prospective customers with services that solve unique personal or small-business needs. Must be energetic, well-spoken and eager to give superb service and attention to our customers.
Position Requirements
● Have American citizenship - This is necessary in order to get you certified. Unfortunately, Freelancers who do not meet this requirement cannot be elegible.
● Speak and write fluently in English and Spanish. Exceptional verbal and written communication skills are a must for this role
● Possess the ability to make calls, answer calls, connect and interact with customers at all levels
● Possess the ability to type while listening to the customer and extracting the most important pieces of information to address their needs and meet the company’s operational business requirements
● Tenacity to handle rejection/claims and difficult situations and continue on with a positive attitude.
● Demonstrate enthusiasm, persistence and confidence
● Possess strong self-organization and time management skills including the ability to multitask, prioritize and manage time efficiently
● Be self-motivated and self-directed
Position Requirements
● Have American citizenship - This is necessary in order to get you certified. Unfortunately, Freelancers who do not meet this requirement cannot be elegible.
● Speak and write fluently in English and Spanish. Exceptional verbal and written communication skills are a must for this role
● Possess the ability to make calls, answer calls, connect and interact with customers at all levels
● Possess the ability to type while listening to the customer and extracting the most important pieces of information to address their needs and meet the company’s operational business requirements
● Tenacity to handle rejection/claims and difficult situations and continue on with a positive attitude.
● Demonstrate enthusiasm, persistence and confidence
● Possess strong self-organization and time management skills including the ability to multitask, prioritize and manage time efficiently
● Be self-motivated and self-directed