Customer Service Manager

We are currently hiring an Ecommerce Manager responsible for managing the platforms and global marketplaces and ensuring the achievement of annual targets in terms of revenue and operating expenses for our company Simplace. Your main responsibilities will be: - Keeping product pages up-to-date - Keeping track of inventory - Managing and executing promotional campaigns - Providing insights on customer shopping trends to support assortment selection and identify assortment gaps - Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments - Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offering code performance Key Requirements: - You have a minimum of 2 years experience in Marketing, Business Administration or a related field. - You have prior experience in a similar role. Experience in digital marketing is a plus. - You possess a solid understanding of e-commerce frameworks. - You have a self-starter mentality with the ability to manage multiple projects in a fast-paced working environment. - You have a high level of attention to detail including a proven ability to manage multiple, competing priorities simultaneously. - You are a creative and strategic thinker with a strong customer orientation. - You have excellent interpersonal and communication skills, thrive in matrix environments and are adept at building relationships with different stakeholders.