Customer Service Live Chat Support
Budget: $2 – $8 USD
I’m looking for a reliable, friendly professional who can jump into my existing customer-service workflow and handle live chat conversations on both our website and our main social-media inboxes during standard business hours (9 AM-5 PM, Monday–Friday, GMT-5).
You’ll greet visitors, answer product questions, resolve simple issues on the spot, and flag anything that needs escalation to me or the technical team. A concise, upbeat tone is essential, yet you must keep transcripts accurate and compliant with our guidelines. I use Zendesk Chat on the site and the unified Meta Business Suite for Facebook and Instagram messages; you should already feel comfortable with these or similar tools.
To keep things running smoothly, I’ll ask for a brief daily summary of volume, recurring questions, and any high-priority tickets that carried over. Fast response times are non-negotiable—I aim for under two minutes during business hours.
Deliverables:
• Real-time customer chat coverage on website + social media pages
• Daily summary report (chat count, hot issues, escalations)
• Prompt escalation protocol followed exactly when needed
If you’re organized, quick on the keyboard, and genuinely enjoy helping customers, I’d love to start this partnership right away.
You’ll greet visitors, answer product questions, resolve simple issues on the spot, and flag anything that needs escalation to me or the technical team. A concise, upbeat tone is essential, yet you must keep transcripts accurate and compliant with our guidelines. I use Zendesk Chat on the site and the unified Meta Business Suite for Facebook and Instagram messages; you should already feel comfortable with these or similar tools.
To keep things running smoothly, I’ll ask for a brief daily summary of volume, recurring questions, and any high-priority tickets that carried over. Fast response times are non-negotiable—I aim for under two minutes during business hours.
Deliverables:
• Real-time customer chat coverage on website + social media pages
• Daily summary report (chat count, hot issues, escalations)
• Prompt escalation protocol followed exactly when needed
If you’re organized, quick on the keyboard, and genuinely enjoy helping customers, I’d love to start this partnership right away.