Customer Service Call Assistant Needed

I’m looking for reliable phone support to handle all inbound customer service calls that come into my business each day. Your primary responsibility will be to pick up quickly, greet callers warmly, and offer clear, accurate product information—especially around current pricing and stock availability—so the customer can make an informed purchase decision on the spot.

I’ll supply a call-handling script, product sheets, and real-time inventory access. You’ll keep concise call notes in our CRM after each interaction so the rest of the team can follow up when necessary. If a request falls outside basic information—say a technical troubleshooting question or a complex complaint—you’ll tag the call for escalation and transfer it to the appropriate internal contact.

You should be comfortable with VoIP soft-phone software (we use RingCentral) and familiar with light CRM data entry. A clear speaking voice, steady internet, and a quiet workspace are must-haves.

Deliverables:
• Answer every customer service call during the agreed-upon shift hours
• Provide correct pricing and availability details in real time
• Log each call with key points, caller info, and any follow-up actions

If you’re ready to bring friendly, knowledgeable support to our customers, I’m eager to hear how you can help.