Customer Relations & Email Specialist

I need a proactive professional who can take full ownership of our customer interactions. Day to day you will log into Zoho CRM to track every touch-point, respond to new tickets, and keep each opportunity moving until it is happily closed. Your focus will be three-fold:

• Manage all incoming customer inquiries swiftly and politely, logging every detail in Zoho.
• Follow up with open leads or past clients to make sure questions are answered and next steps are clear.
• Resolve complaints with empathy, documenting the root cause and final resolution for future reference.

Email handling is equally important. You will monitor our shared inboxes, separating customer support requests, promotional outreach, and internal messages so nothing slips through the cracks. Replies should reflect our friendly brand voice, use agreed templates where available, and flag anything urgent.

A concise activity report at the end of each day—sent from Zoho or exported to Excel—is the key deliverable I’ll review to ensure customers received timely, accurate responses.

If you already know Zoho shortcuts, automation rules, or ways to improve our email workflow, even better. Let me know your availability and how quickly you can start.