Customer Message Reply Support
Budget: $15 – $25 USD
I need a dependable hand to keep up with the steady flow of customer chats that arrive throughout the day on our instant-messaging app (think WhatsApp, Telegram, or Line). Your sole focus will be replying to these incoming messages quickly, clearly, and in a friendly tone.
Most of the chats involve common questions—product availability, order status, simple troubleshooting—so I’ll supply an FAQ sheet, template responses, and escalation guidelines. Anything outside those scripts gets flagged back to me or another teammate, so you’ll never be left guessing.
What I expect from you
• Log in during the agreed shift window and respond to 100 % of customer messages in real time.
• Stick to the templates but adapt wording so the conversation still feels human and helpful.
• Maintain concise internal notes inside the chat app when a message needs follow-up or managerial attention.
This usually adds up to about one to two hours of active replying spread across the day, seven days a week; we can discuss exact coverage and swap times if you have exams or other commitments. Clear Indonesian writing is mandatory, and any previous customer-service experience over instant messaging is a plus.
Ready to start? Let me know your daily availability and the chat platforms you’re most comfortable with, and we’ll take it from there.
Most of the chats involve common questions—product availability, order status, simple troubleshooting—so I’ll supply an FAQ sheet, template responses, and escalation guidelines. Anything outside those scripts gets flagged back to me or another teammate, so you’ll never be left guessing.
What I expect from you
• Log in during the agreed shift window and respond to 100 % of customer messages in real time.
• Stick to the templates but adapt wording so the conversation still feels human and helpful.
• Maintain concise internal notes inside the chat app when a message needs follow-up or managerial attention.
This usually adds up to about one to two hours of active replying spread across the day, seven days a week; we can discuss exact coverage and swap times if you have exams or other commitments. Clear Indonesian writing is mandatory, and any previous customer-service experience over instant messaging is a plus.
Ready to start? Let me know your daily availability and the chat platforms you’re most comfortable with, and we’ll take it from there.