Customer Engagement Specialist

I'm looking for a detail-oriented professional to manage customer interactions and maintain our CRM. Your tasks will include:

- Responding to enquiries via email, phone, and chat
- Following up with customers
- Providing prices and preparing quotations/invoices
- Preparing order reviews for customers
- Conducting outreach through email campaigns
- Updating CRM with contact details, purchase history, and previous interactions

Ideal Skills and Experience:
- Strong communication skills
- Experience with CRM systems
- Email campaign management
- Customer service experience
- Experience in Merchandise

Your ability to engage with customers and keep our records up-to-date is crucial for this role.