Customer Email Support via Gmail
Budget: €30 – €250 EUR
I need help managing our daily flow of customer inquiries that come into our Gmail inbox. You’ll be the first point of contact for shoppers who have questions about orders, product details, shipping times, or general account issues. An intermediate level of written communication is important—answers must sound natural, courteous, and on-brand without slipping into scripted language.
You’ll log into our dedicated Gmail account during agreed-upon hours, read each message carefully, consult our internal FAQ or escalate when something falls outside the guide, then craft a clear, friendly reply. I expect accurate tagging, use of canned responses where appropriate, and concise summaries of any conversation that needs to be handed off.
Turnaround on new messages should stay within the same business day, with urgent notes flagged immediately. Consistency of tone and attention to detail will be the key measures of success.
You’ll log into our dedicated Gmail account during agreed-upon hours, read each message carefully, consult our internal FAQ or escalate when something falls outside the guide, then craft a clear, friendly reply. I expect accurate tagging, use of canned responses where appropriate, and concise summaries of any conversation that needs to be handed off.
Turnaround on new messages should stay within the same business day, with urgent notes flagged immediately. Consistency of tone and attention to detail will be the key measures of success.