Customer Email Support Associate

I need an organized, detail-minded associate who can take full ownership of our customer-facing inbox. Each weekday you will log in to Gmail (or a similar web client) and respond to every new customer inquiry: product questions, basic troubleshooting, shipping or return requests—anything a shopper might ask before or after a purchase.

Your replies must sound warm, confident, and perfectly written in English while following the brand voice guidelines I will provide. Whenever an issue is outside the standard scope, simply tag it for my review and move on to the next message so the queue never stalls.

Acceptance criteria for each workday:
• Inbox reaches zero by close of business, with courteous, accurate answers sent to all customer inquiries.
• Any messages flagged for escalation include a short internal note explaining the situation.
• A brief daily summary (e.g., Google Sheet line or Slack note) records the number of emails handled and any patterns you notice.

Experience with common support tools such as Gmail, Outlook, Zendesk, or Help Scout is important, and strong written communication is non-negotiable. We will start with a one-week paid trial; if everything clicks, the engagement will become long-term and steady.