Customer Email Support Assistant
Budget: ₹100 – ₹400 INR
I’m looking for a reliable virtual assistant who can take full ownership of my customer-facing inbox. Your primary responsibility will be responding to customer service inquiries quickly, clearly, and in a tone that reflects our friendly brand voice.
On a typical day you’ll log in, review new messages, draft thoughtful replies that resolve questions or issues, and flag anything that needs my direct attention. While the core focus is response handling, I’m open to you suggesting ways to improve overall email management—such as light inbox organizing or basic spam filtering—once you’re comfortable with the flow.
Success for this role means:
• Average response time under 24 hours
• Consistent, error-free grammar and spelling
• Escalation of edge-case requests to me with a short summary
I’ll provide templates, product information, and initial training so you know exactly how to answer the common questions. If you’re detail-oriented, proactive, and genuinely enjoy helping customers, I’d love to hear how you can keep my inbox running smoothly.
On a typical day you’ll log in, review new messages, draft thoughtful replies that resolve questions or issues, and flag anything that needs my direct attention. While the core focus is response handling, I’m open to you suggesting ways to improve overall email management—such as light inbox organizing or basic spam filtering—once you’re comfortable with the flow.
Success for this role means:
• Average response time under 24 hours
• Consistent, error-free grammar and spelling
• Escalation of edge-case requests to me with a short summary
I’ll provide templates, product information, and initial training so you know exactly how to answer the common questions. If you’re detail-oriented, proactive, and genuinely enjoy helping customers, I’d love to hear how you can keep my inbox running smoothly.