Customer Email Response Assistant
Budget: $250 – $750 USD
The inbox tied to my business receives a steady flow of customer inquiries every day. I need a reliable assistant who can step in, read each message with care, and reply on my behalf in a friendly, brand-aligned tone.
Your main focus will be customer emails only—no internal threads or calendar work—so speed and accuracy in written communication matter more than multitasking across multiple admin duties. You’ll have access to response templates, product FAQs, and escalation rules. When an answer isn’t in the documentation, simply draft a reply, tag it for my review, and move on to the next message so the queue never stalls.
Deliverables (daily):
• Monitor the inbox during agreed-upon hours
• Draft and send polished replies to every customer inquiry
• Flag or forward complex issues that need higher-level attention
• End-of-day summary noting resolved conversations and outstanding items
If you’re comfortable managing email platforms like Gmail or Outlook, write clearly in English, and can commit to quick turnaround times, let’s talk so we can keep my customers delighted and informed.
Your main focus will be customer emails only—no internal threads or calendar work—so speed and accuracy in written communication matter more than multitasking across multiple admin duties. You’ll have access to response templates, product FAQs, and escalation rules. When an answer isn’t in the documentation, simply draft a reply, tag it for my review, and move on to the next message so the queue never stalls.
Deliverables (daily):
• Monitor the inbox during agreed-upon hours
• Draft and send polished replies to every customer inquiry
• Flag or forward complex issues that need higher-level attention
• End-of-day summary noting resolved conversations and outstanding items
If you’re comfortable managing email platforms like Gmail or Outlook, write clearly in English, and can commit to quick turnaround times, let’s talk so we can keep my customers delighted and informed.